Effective Date: 25th May, 2026
Last Updated: 25th May, 2026

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Welcome to Herts On Training ("we", "our", "us", or "Herts On Training"). We are committed to protecting and respecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, process, and protect your personal data when you visit our website, enquire about our services, enrol in training programmes, or otherwise engage with us.

By using our website and services, you agree to the terms of this Privacy Policy.

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1. About Us

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HetsOnline is a training and education provider offering professional and skills-based learning services.

Data Controller: HERTS ON TRAINING LIMITED
Registered Office: 248 Haselbury Road, London, England, N9 9TR
Company Registration Number: 16189865 (Find and Update Company Information)

 

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2. Information We Collect

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We may collect and process the following categories of personal information:

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Information you provide directly

This may include:

• Full name

• Email address

• Telephone number

• Postal address

• Date of birth (where required)

• Employment details

• Educational history

• Course preferences

• Payment information

• Account login details

• Information submitted through contact forms

• Information provided during registration or enrolment

• Any correspondence sent to us

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Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage information

• Pages visited

• Time spent on pages

• Referral source

• Cookies and tracking data

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3. How We Use Your Information

We process your information to:

• Respond to enquiries and requests

• Register you for training programmes

• Manage course bookings and enrolments

• Deliver educational and training services

• Provide customer support

• Process payments and invoices

• Communicate course updates and service information

• Improve our website and services

• Maintain records

• Meet legal and regulatory obligations

• Prevent fraud or misuse of our services

• Send marketing communications where consent has been provided

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4. Legal Basis for Processing

Under UK GDPR, we process personal data under one or more of the following lawful bases:

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Contractual necessity

Processing necessary to:

• Provide requested services

• Manage registrations

• Deliver courses and training

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Legitimate interests

Processing necessary for:

• Improving our services

• Website administration

• Business operations

• Security monitoring

• Customer support

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Legal obligations

Processing necessary to comply with:

• Tax obligations

• Regulatory requirements

• Legal requests

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Consent

Where required, we will seek your consent for:

• Marketing communications

• Optional cookies

• Certain data processing activities

You may withdraw consent at any time.

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5. Marketing Communications

We may send information relating to:

• Training opportunities

• Promotions

• Events

• Course updates

• Company announcements

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in emails

• Contacting us directly

Service communications necessary for your enrolment or account may still be sent.

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6. Sharing Your Information

We do not sell your personal information.

We may share your information with:

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Service providers

Including:

• Payment processors

• Website hosting providers

• Email service providers

• Learning management systems

• IT support providers

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Regulatory or legal authorities

Where required by law or regulatory obligations.

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Professional advisers

Including:

• Legal advisers

• Auditors

• Accountants

All third parties are required to process information securely and only for authorised purposes.

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7. International Data Transfers

Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are implemented in accordance with applicable data protection laws.

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8. Data Retention

We retain personal information only for as long as necessary to:

• Deliver services

• Meet legal obligations

• Resolve disputes

• Maintain records

• Fulfil regulatory requirements

When information is no longer required, it will be securely deleted or anonymised.

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9. Security of Your Information

We implement appropriate technical and organisational measures to safeguard personal information, including:

• Secure servers

• Encryption technologies

• Access controls

• Security monitoring

• Restricted access to authorised personnel

While we take reasonable precautions, no online transmission or storage method can be guaranteed as completely secure.

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10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Ensure website functionality

• Improve user experience

• Analyse website traffic

• Remember preferences

• Support marketing activities

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Types of cookies may include:

 

Essential Cookies

Required for website operation.

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Analytics Cookies

Used to understand website performance and visitor behaviour.

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Functional Cookies

Remember preferences and settings.

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Marketing Cookies

Support personalised advertising and communication.

You can manage cookie preferences through your browser settings.

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11. Your Rights Under UK GDPR

You may have the following rights:

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Right to be informed

To understand how your information is used.

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Right of access

To request a copy of personal information we hold.

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Right to rectification

To correct inaccurate information.

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Right to erasure

To request deletion of personal information where legally applicable.

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Right to restrict processing

To limit how your information is processed.

 

Right to data portability

To receive your information in a structured format.

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Right to object

To object to certain processing activities.

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Rights relating to automated decision-making

To object to decisions made solely by automated means.

To exercise your rights, contact:

Email: [Insert Privacy Contact Email]

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12. Third-Party Websites

Our website may include links to external websites.

We do not control these websites and are not responsible for their privacy practices. Users should review the privacy policies of external websites separately.

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13. Children's Privacy

Our services are not intended for children under the age of 13 without parental or guardian consent.

Where required, we may seek parental consent before processing children's personal information.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be published on this page with an updated effective date.

Users are encouraged to review this policy periodically.

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15. Contact Information

For any questions regarding this Privacy Policy or your personal information:

HetsOnline / HERTS ON TRAINING LIMITED
Registered Office: 248 Haselbury Road, London, England, N9 9TR (Find and Update Company Information)